Plans, Pricing & SLA

Start with a free Digital Health Check. Upgrade when you want hands-off protection. No long-term contracts. Agency white-label available.

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Choose Your Coverage

All plans include baseline monitoring and a monthly health snapshot. Upgrade for proactive fixes, restore drills, and 24/7 emergency recovery.

Basic Checkup

$29/mo
  • 1-minute uptime monitor
  • Monthly Health Snapshot
  • SSL & basic security checks
  • Digital Vitality Index (DVI)
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Preventive Care

$99/mo
  • Everything in Basic
  • Weekly performance tune-ups
  • SEO & schema checks
  • Managed backups (files+DB)
  • Priority support
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Full Coverage

$299/mo
  • 24/7 emergency recovery
  • Malware removal & hardening
  • Quarterly deep audit
  • Restore drills (RTO/RPO)
  • Change tracking & release notes
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Agencies & Multi-Site: portfolio dashboards, API/webhook alerts, white-label PDFs, volume pricing. See agency features →

Service Level Agreement (SLA)

Severity Levels & Response Times

  • SEV-1 (Critical) – site down / malware / breach: Response 30 min, Coverage 24/7 (Full Coverage), 8am–8pm ET M–F (Preventive).
  • SEV-2 (Major) – payments / login / critical errors: Response 2 hrs, business hours.
  • SEV-3 (Minor) – performance / SEO / schema issues: Response 1 business day.

Recovery Objectives

  • RTO (Recovery Time Objective): target time to restore service from latest clean backup.
  • RPO (Recovery Point Objective): target max data loss from last successful backup.
  • Typical targets: Preventive RTO 12–24h / RPO 24h. Full RTO 2–6h / RPO 6–12h (stack-dependent).

Coverage Window & Channels

  • Business hours: 8am–8pm ET M–F (all plans)
  • 24/7 for SEV-1 on Full Coverage
  • Channels: email, portal, optional Slack/webhooks (agency)

Maintenance & Backups

  • Backups verified with checksum and restore tests
  • Planned maintenance windows announced 48h in advance
  • Update policy: security patches ASAP; feature updates on schedule

Fair Use & Exclusions

  • Does not include net-new feature dev, redesigns, paid plugin/theme licenses, or third-party cloud costs.
  • Unsupported/abandoned software may require upgrade path before coverage.
  • Excessive incidents due to unmanaged third-party changes may trigger remediation plan or custom scope.

Onboarding Checklist

  1. Baseline audit & DVI baseline
  2. Connect monitors (uptime, DNS, SSL, CWV, security)
  3. Backups configured + first restore drill
  4. Hardening & quick fixes (top risks)
  5. Reporting cadence + stakeholder alerts
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Pricing & SLA FAQs

Yes. Month-to-month. Your monitoring exports and reports are yours.

Yes. We monitor externally and integrate where supported (APIs/webhooks). We’ll outline limits up front.

We’ll triage as a one-time Emergency Recovery (quoted fast). Full Coverage can follow to keep it clean.
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